The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...

and a 360-Degree Customer View for Restaurants, Hotels, Social Clubs, and Food Halls Ziegler's inspiration for Panso arose from her first-hand experience with the fragmented tech stack that was ...