At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Customer Service Management Strategies. Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can ...

He’s one of the pioneers of the CRM (Customer Relationship Management) software industry, having founded Goldmine in 1989 and selling it in 1999 for a reported $83 million.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

Making Customer-Relationship Management Work. BY . ... a sophisticated approach to tailoring service to individual customers ? and to gathering valuable data at the same time.

Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

Integrating new ERP software with their Customer Relationship Management (CRM) system provides a number of time-saving and data-related benefits. The amount of value you are able to extract from ...

Good relationship management is no longer defined by who you know in the bank. It is defined by how well the bank knows you. Banks must rethink, retool, and rewire how they engage with customers.