Data dashboards become powerful when they tell a story — aligning metrics to customer journeys and guiding smarter business decisions.

For marketers, the lesson is clear: move from campaigns as endpoints to content as infrastructure. A one-off stunt, like a ...

Salesforce plans to integrate Regrello's AI-native process automation technology with its Agentforce platform and Slack to ...

Fragmented journeys. AI, search, and social mean brand interactions happen across scattered entry points outside your control ...

NEA and Salesforce Ventures lead round to help enterprise marketers gain visibility and influence over brand performance across the AI internet NEW YORK, Aug. 20, 2025 /PRNewswire/ -- Bluefish, the ...

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Schema.org markup is a standardized way to label your content so web crawlers can accurately understand and interpret it. In ...

LMA Fest 2025 will take place from August 18 to 21 at the Gleacher Center in Chicago. The four-day conference is hosted by the Local Media Association and Local Media Foundation and is designed ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture ...