A guided tour of the Awless CLI for Amazon Web Services, an alternative to the AWS CLI with simpler syntax, smart defaults, and powerful templates ...

Amazon introduced multiple new features today to its Contact Center product, designed to help improve customer service agent performance.

AWS launches Amazon Connect, productizes Amazon’s in-house contact center software Ingrid Lunden 6:37 AM PDT · March 28, 2017 ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

The new Amazon Cases capability will help AWS compete with Salesforce, Service Now, and SAP in the market for contact center services.

Amazon Web Services, Inc., today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to d ...