AWS launches Amazon Connect, productizes Amazon’s in-house contact center software Ingrid Lunden 6:37 AM PDT · March 28, 2017 ...

Amazon Web Services, Inc., today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to d ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

AWS made post-contact generative AI summaries available for supervisors, quality assurance and quality monitoring teams in March as part of a reporting and analytics system upgrade.

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...