The rise of AI-powered social services will mean walking a difficult tightrope between democratizing access to resources and depleting access to social connection.

Samsung Electronics has banned the use of ChatGPT and other AI-powered chatbots by its employees, Bloomberg reported, becoming the latest company to crack down on the workplace use of AI services ...

AI chatbots are taking the world by storm. We analyzed thousands of conversations to see what people are really asking them and what topics are most discussed.

Meta is experimenting with having customizable chatbots messaging users unprompted and follow up on past conversations.

A new dating app uses artificial intelligence to create chatbots that mimic users’ interests and personalities — a feature meant to reduce “ghosting” by handling the initial meet-and-greet ...

General Motors is using conversational AI chatbots to handle simple OnStar calls, freeing up the service’s human employees to address more complex requests, the company said Tuesday.

Pranksters figured out they could use the ChatGPT-powered bot on a local Chevrolet dealer site to do more than just talk about cars.