However, breaking down the innovation process into manageable stages can help companies systematically develop solutions that ...

Prepared is helping 911 call center workers process calls faster and more effectively by bringing video, text, and automatic ...

The 42-inch pipeline has a blast zone that includes hundreds of homes, businesses, schools, day cares, parks, and recreation ...

Last weekend, an ugly rumor of a tragic death spread began rocketing around Bluesky. What made it odd was the identity of the ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

One of us, Patrick, witnessed this firsthand in 2003 while working as a pharmacy technician at Walgreens in a midsize West ...

As a mining executive, I’ve seen firsthand how video can transform investor engagement—and why it’s no longer optional.

Shopify's new chief design officer on the AI-led future of the e-commerce platform, and why designers are at the center of it ...

By understanding your growth levers and required resources, you can avoid the trap of overpromising and underdelivering.

A decades-long project set out to simulate a future in which the changing climate could deplete the Amazon of rainfall.

Mark Zuckerberg says AI chatbots could help people combat loneliness. Aristotle, the ancient Greek philosopher, would likely ...