The company responsible for making the uniforms, Twin Hill, was found to be negligent in the matter and will pay 90% of an ...

American Airlines is changing how upgrades with miles work. And, unfortunately, it looks like a devaluation in most instances ...

Travelers were left stranded by Silver Airways’ abrupt end to all flights as its bankruptcy restructuring plan fell apart. Can they get a refund?

Silver Airways has abruptly ceased all its operations, cancelling dozens of flights and leaving passengers stranded with ...

American Airlines has adjusted its schedule on three transatlantic routes for the upcoming fall and winter seasons.

But American Airlines is correct ... To be clear, American wasn’t required to do anything under its policy, but it agreed to refund your ticket.

Central American travelers with airline tickets between Jan. 3 and 6 can change their reservations to, through or from 12 airports without incurring the usual change fee — free of charge.

I called American ... policy of waiving fees (never mind that the fees shouldn’t even exist — I’m not going there today). But American was wrong to ignore your repeated request for a refund ...

American will keep four-plus hours as their international [refund] threshold for significant ... delays is actually longer than the policy those airlines had in place previously, making that ...

When American Airlines changes Neil Gupta's flight from Seattle to Miami, he asks for a refund. The airline suggests it will offer a refund, but then backtracks. Will he ever get his money back?

American wasn’t required to do anything under its policy. But I think a refund would have been the right thing to do under your circumstances. American Airlines agreed to refund your ticket.