Sprinklr has cut 15% of its workforce — around 500 employees — due to business performance not meeting expectations.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The digital roundtrip of benefits offers can revolutionize the industry by streamlining the benefits lifecycle through ...

Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of integrated ...

Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs ...

Simple Interact, a healthcare front office automation platform company, has been awarded the #1 ranking in the 2025 Best in KLAS: Software & Services report, for the Patient Intake Management category ...

Learn how Revenue Operations leaders are building a financially valid business case to justify the change management, ...

Kulkarni has more contributions towards industry knowledge that have been achieved through technical experience.

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and footwear digital retailer’s focus on enhancing customer experience.