SuccessKPI was spotlighted by IT research firm Frost & Sullivan as a "vendor to watch in 2025 and beyond" in workforce ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Yes Solar Solutions , a trusted leader in solar energy installation and maintenance, introduces the Yes Solar Portal, a new customer service portal designed to enhance the customer experience and ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.