A retailer implemented autonomous mobile robots in their warehouse and generated labor efficiencies. More importantly, this ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

The Bank of Cyprus on Friday announced that it has introduced a new operational model for its branch network. According to ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and footwear digital retailer’s focus on enhancing customer experience.

The American Postal Workers Union is encouraging customers to contact elected leaders to make them aware of the problem.

Always remain in tune with clients. Join sales meetings to hear what keeps them up at night, so you can ensure your business ...

AI agents combine AI, software, tools, and data to automate tasks and deliver personalised outcomes. They are set to replace ...

Nippon Telegraph and Telephone Corporation (OTCPK:NTTYY) Q3 2024 Management View Operating revenue for the third quarter reached JPY10,049.7 billion, marking a record high, supported by growth in the ...

Svitla Systems releases its 2025 AI/ML trends analysis, highlighting key advancements in autonomous AI, hyper-personalization ...

Across its Midwest footprint, ITC remains well positioned to benefit from significant transmission needs. Grid operator MISO's Tranche 2.1 report highlighted $23 billion-$27 billion of potential ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.