The invisible revolution in HVAC operations has begun. The contractors who embrace it will discover that growth no longer ...

The HubSpot Solutions Partner Program is a global network of experts providing services in marketing, sales, customer service ...

Using the Synpulse8 Wealth Cockpit as a baseline, the KBank Private Banking and Synpulse team delivered a bespoke RM ...

Electronic medical records (EMRs) are the most critical data in human health management. As in traditional centralized healthcare service systems (HSSs), user privacy security, EMRs data leakage, ...

Fame Rental unveils an embedded CRM built directly into its ERP platform, giving rental teams real-time access to customer ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

CSATOne company exceeded 92% of its CSAT targets and another earned a 96% retention rate focusing on customer satisfaction. Want results like that?Read 'Unlock the Secret to Higher Customer ...

Let’s explore each service line and the challenges of integrating their "proven processes" into a unified strategy.

The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...