Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Using the Synpulse8 Wealth Cockpit as a baseline, the KBank Private Banking and Synpulse team delivered a bespoke RM ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Financial Services Secretary M Nagaraju stated that banks are stable but need customer service improvements. Punjab & Sind ...

In the case of investment companies, integrating customer relationship management (CRM) systems with portfolio management ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

EnergySage, Scanifly, Freedom Forever, and Bodhi have all introduced AI-supported tools for solar design, customer service, ...

Enterprise data management (EDM) is the framework organizations use to manage data across systems, teams and workflows. It ...

AI start-up Momntum wants to ‘redefine what customer service can be’, according to co-founder and CEO Brian Kenny.

Let’s explore each service line and the challenges of integrating their "proven processes" into a unified strategy.

Financial Services Secretary highlights the need for improved bank customer service, citing stability and health of banks but emphasizing further enhancements for customer satisfaction.