HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.

Abstract: Customer Relationship Management (CRM) systems, widely used in enterprises, have evolved into Software-as-a-Service (SaaS) platforms. With the advent of Customer Data Platforms (CDP), these ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

The Seasoned Executive Has 30 Years of Experience in Enterprise Software, Specializing in Customer Relationship Management (CRM) Platforms SugarCRM, provider of the award-winning intelligence-driven ...

Toronto Hydro Corporation (Toronto Hydro) is a holding company of the City of Toronto which, through its subsidiaries, distributes electricity, engages in conservation and demand management activities ...

TCHC’s Board of Directors (TCHC Board) supervises the management of the Corporation’s business and affairs. The TCHC Board consists of 12 members appointed by City Council. It comprises nine public ...

RSoft, a leader in AI-powered technology solutions, is thrilled to announce the launch of RSoft Salez Robot, an innovative AI-based Customer Relationship Management (CRM) platform tailored ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...