The invisible revolution in HVAC operations has begun. The contractors who embrace it will discover that growth no longer ...

HubSpot Inc. (NYSE:HUBS) is one of the best NYSE stocks to buy for long term investment. As May was coming to an end, ...

Electronic medical records (EMRs) are the most critical data in human health management. As in traditional centralized healthcare service systems (HSSs), user privacy security, EMRs data leakage, ...

Fame Rental unveils an embedded CRM built directly into its ERP platform, giving rental teams real-time access to customer ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Let’s explore each service line and the challenges of integrating their "proven processes" into a unified strategy.

The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

In this article, we’ll delve into why a CRM is a game-changer for restaurants eager to elevate their operations and boost ...

Enterprise data management (EDM) is the framework organizations use to manage data across systems, teams and workflows. It ...

Yet few companies have come to terms with the implications of that idea for their marketing management. Oldsmobile, for example, enjoyed outstanding brand equity with many customers through the 1980s.