The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

According to a recent study, the global market for customer experience management was valued at $12.04 billion in 2023, and it is projected to grow at an impressive compound annual growth rate of ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...