A retailer implemented autonomous mobile robots in their warehouse and generated labor efficiencies. More importantly, this ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and footwear digital retailer’s focus on enhancing customer experience.

Shakopee Public Works Foreman Keith Raines and Finance Manager Melissa Schlingman were honored last week at the city’s holiday employee appreciation breakfast for their contributions to their teams in ...

AI agents combine AI, software, tools, and data to automate tasks and deliver personalised outcomes. They are set to replace ...

Dividend raises, paired with a beaten-down stock price, have pushed UPS' yield up to a mouthwatering 5.9% at the time of this ...

Svitla Systems releases its 2025 AI/ML trends analysis, highlighting key advancements in autonomous AI, hyper-personalization ...

Indian IT strategy revolves around fine-tuning small language models, developing genAI agents, and optimising workflows ...

Across its Midwest footprint, ITC remains well positioned to benefit from significant transmission needs. Grid operator MISO's Tranche 2.1 report highlighted $23 billion-$27 billion of potential ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

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