Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

CSDP's Service Relationship Management (SRM)© for Field Service software focuses on ensuring that service technicians with the right skill set are properly dispatched the first time with the right ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Learn how Customer Relationship Management practices can help with your specific needs. Select one of the industries below to explore related in-depth features, news, expert commentary, case studies, ...