From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Customer Relationship Management Industry Report 2024 ... These service and solution providers focus on delivering the best products at optimal prices to maximize customer value and CX, ...

Customer relationship management (CRM) software has become a near-vital tool for businesses of all sizes. CRM software can provide several benefits to any business, from organizing contacts to ...

Pega received the highest possible score in 15 of the 29 criteria, including lead management and digital sales engagement, customer success, sales execution, digital customer service, case ...

“The Customer Relationship Management (CRM) market, valued at USD 80.01 billion in 2023, is projected to reach USD 248.48 billion by 2032, growing at a CAGR of 13.45%.

Zurich Insurance Group is using AI in its new customer relationship management system to ... Zurich Insurance's new CRM is like Spotify for insurance agents — and it could improve customer service.

Good relationship management is no longer defined by who you know in the bank. It is defined by how well the bank knows you. Banks must rethink, retool, and rewire how they engage with customers.

Claire Rowland at Node4 explains the human factor that drives modern customer service Like many sectors across the economy, the customer service ecosystem has spent much of the last two years getting ...

RESTON, Va. and NASHVILLE, Tenn., March 9, 2025 /PRNewswire/ -- Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, today announced at the TMC 2025 Annual ...

The department went out to tender for a customer relationship management (CRM) system in April 2025, worth up to £1bn excluding VAT, as well as a contact centre as a service (CCaS) provider, with ...

Good relationship management is no longer defined by who you know in the bank. It is defined by how well the bank knows you. Banks must rethink, retool, and rewire how they engage with customers.