Kenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...
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Loan pricing, hidden charges concern for bank customers
Kenya Bankers Association CEO Raimond Molenje, CAK Director General David Kemei and KNCCI CEO Ahmed Farah /HANDOUTPOOR service, fees and charges rank high among customer concerns in a new banking ...
Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.
Sports Ministry and Absa Bank are among the many brands that have secured engagement tents where spectators can interact and ...
We aim to build confidence in the safety and reliability of payment service providers’ services while protecting end users from specific risks. We’re taking steps to better understand the impacts of ...
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