Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.
Daily Maverick on MSN17h
Capitec ups its game — new board member signals bank’s big ambitionsWith the appointment of Raghuvir Rai Malhotra the bank is aligning itself with the next phase of financial services, where banking is increasingly digital, scalable and borderless.
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