Niccol said Starbucks was founded on customer experience, and wants to return the brand to a position of excellence.

Starbucks will roll out its “Green Apron Service” model to all 11,000 U.S. company-operated stores by September, according to ...

CEO Brian Niccol believes speeding up Starbucks’ customer service could hold the key to turning around its in-store sales ...

Starbucks CEO sets a new service goal for baristas in order to improve in-store experience for customers, changes happen at stores across the U.S.

Starbucks’ ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world’s largest coffee shop chain.

Starbucks' ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world's largest coffee shop chain.

Starbucks is brewing up some new technology with the hopes of turning around sluggish sales. The coffee chain is launching a ...

Starbucks plans to shutter it's Pick Up only locations to offer customer's a more traditional coffee house experience.

Brian Niccol has led Starbucks for almost a year, and it has been a bumpy ride to revamp the coffee chain’s brand. Wall ...

The shop at 295 California Street, a fixture downtown for nearly two decades, shut its doors Friday, according to the San ...

Where are SW Florida Starbucks coming? What local pizza shop is expanding to RSW with Chick-fil-A? Who sells most High 5 IPAs ...

Dutch Bros has seen sales growth accelerate as competition in the beverage space heats up and incumbents like Starbucks ...