The Effortless Customer Experience Strategy consists of three key pillars. The first, Closer to People, focuses on strengthening community connections to design proactive, fast, and highly efficient ...

This commitment extends to fostering entrepreneurship among Omani youth, equipping them with the tools and capabilities ...

How over-automation can hurt your brand and what to do about it.

Ofcom have today published their Q3 2024 study of UK consumer telecoms complaints, which names and shames TalkTalk for ...

Conversational AI platform Gupshup has launched its artificial intelligence (AI) agent library of 15 pre-built and ...

The latest stats published by UK regulator Ofcom have lifted the lid on complaints registered with eight of the country's top broadband providers.

Huijun Long received a notification on the Virgin Plus app that her service with the company had been cancelled. Turns out, ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

Are you looking for a fast, secure, and highly recommended platform to sell your gift cards in Nigeria? Look no further than ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be tempted to copy the playbook.

India's first fashion-forward brand, Cover Story bringing the best of global trends to the forefront, has now found a new ...

Nokia will deliver a modernized core network that enables Ooredoo Qatar to offer more advanced services using network slicing ...