Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them “easy targets” for cybercriminals, leading to a May data breach that ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

Shares of cloud-data warehousing stock Snowflake were significantly pared down in the third quarter in favor of an ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

A series of recent cybersecurity breaches reveals significant vulnerabilities within educational and technology institutions, ...

Just months after the merger between Ping Identity and ForgeRock was completed in August 2023, Ping CEO Andre Durand swiftly ...

Just as we encourage beauty and wellness providers to become a one-stop shop for consumers' needs, centralizing functions on ...

The right approach must consider both of these elements as key to sustainable growth and customer satisfaction.

How can brands and retailers leverage retail media technology to enhance personalisation and improve customer engagement ...

The investment will expand Continuum’s platform, streamlining returns, warranties and repairs for B2B distributors and ...

Over the past 25 years, the digital landscape evolved dramatically, altering how companies approach customer retention and ...