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How to build an AI IT help desk inside Microsoft Teams (tickets, approvals, no $30 Copilot seats) Built for real in a Microsoft 365 lab. Employees ask in Teams → a Copilot Studio agent fixes what it can from your own IT guide → everything else becomes a ticket in a SharePoint list → security reports go to a private channel only → requests get the manager's yes from a Teams approval card, with a reminder and an expiry so nothing hangs → the person is told when it's done. Tested as two real employ
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HUMAIN and Microsoft are combining HUMAIN ONE with Microsoft 365 to transform how enterprises and governments work, bringing AI into everyday productivity and collaboration. Lana Khalaf, Public Sector Lead, Middle East and Africa at Microsoft, and Dr. Robin Schneider, Chief Strategy Officer at HUMAIN, discuss the joint engineering behind the partnership and the work to deliver practical AI use cases for organizations across Saudi Arabia. #HUMAIN #TheEndOfLimits
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