Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

My notes were everywhere until I turned them into one searchable system that actually works.

Disclaimer: this is not an ad for Obsidian. Onboarding to a new company is hard work. Keeping all the information straight is its own work stream that deserves thought and attention. Countless names, ...

If you are interested in building your very own AI chatbot and assistant that has access to a custom knowledgebase so that it is perfectly tailored to your exact requirements. It might be worth your ...

YouTube is full of great educational content, it’s my go-to for watching tutorials and any useful talks. But it’s easy to forget what I watched after closing the tab, and then it’s just onto the next ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Manufacturing is no stranger to automation. From robotic arms to predictive maintenance, the factory floor has been transformed. But there’s one area still heavily reliant on manual, human-driven ...