Tech Xplore on MSN
Your call center rep is emotionally exhausted—their computer may know when to help
When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is ...
For India, an outsourcing hub, the move signals potential disruption in the global business process outsourcing (BPO) ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...
Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data. Contact center analytics is the systematic collection and ...
Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...
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