AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

A child in Texas was 9 years old when she first used the chatbot service Character.AI. It exposed her to "hypersexualized content," causing her to develop "sexualized behaviors prematurely." A chatbot ...

The parents of two Texas children are accusing a popular chatbot service of exposing minors to sexual content and hinting that one of the children should kill his parents, according to a lawsuit. The ...

Before today's AI boom, a snarky little bot was already winning over instant messenger users. Its origin story is a trip ...

As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...