Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

As we move deeper into 2026, the workplace is rapidly evolving, driven by automation, hybrid work models, and shifting ...

Discover how interpersonal skills boost job performance, enhance company culture, and improve business success through effective communication and relationship building.

In today’s competitive job market, employers are actively seeking individuals who possess strong critical thinking and problem-solving skills. These two abilities go hand in hand, and together, they ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...

The call center is a key part of CX. Leadership roles here require a specific skillset. Here we tackle the skills and traits of an effective call center leader. Call centers aren’t going anywhere.

According to new research, employees with strong soft skills tend to earn higher salaries and are more frequently promoted into leadership roles. In a world where AI and other technologies continually ...