What every tech marketer can learn from Salesforce.

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer ...

Leaptree Optimize's AI innovations are part of the company's broader mission to help organisations improve customer interactions and operational efficiency without manual complexity. The solution's ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), an AI-powered enterprise cloud data management leader, today announced plans to expand its partnership with Salesforce to integrate ...

Salesforce Inc. has been at the forefront of the race to adopt agentic artificial intelligence over the past six months or so, with its Agentforce platform spearheading a push to accelerate automation ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Algolia, a search and discovery platform provider, has launched an artificial intelligence agent that can reason and act on real-time data across enterprise using Salesforce's Agentforce and ...

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...

Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount. Benioff revealed the cuts ...