While most corporate departments or functions understand the fundamentals of how to scale their particular operation and many have adopted growth plans, customer success is one of the few that often ...

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them ...

Integrated Control Technology (ICT) has promoted Damon Standish to Vice President of Customer Success and Laura Berga to Vice President of Customer Operations as part of the company’s continued focus ...

Integrating the concept of customer success into daily operations will improve customer retention. When the first software-as-a-service (SaaS) solutions debuted in the late 1990s, the nature of ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

NEW YORK--(BUSINESS WIRE)--Catalyst, an intuitive customer success platform (CSP), today officially launches its Software-as-a-Service (SaaS) product which helps companies reduce churn and improve ...

WUPPERTAL, Germany—Riedel Communications has appointed Marcus Wheelwright as vice president of customer success for the Americas, the company said this week. Wheelwright will be responsible for ...

Considering CSM training delivery preferences goes a long way in helping the customer success team learn effectively. Practitioners responding to the survey were consistent with the input of their ...