The PtEverywhere online client community is designed to help PT practices influence product development & support ...

If you are like every other leader on the planet, you probably needed to implement some form of business continuity plan during these uncertain times. Regardless of the nature of your organization, ...

I was pleased to see GamesIndustry.biz publish Dale Munk's excellent opinion piece "The Biggest Threat to Online Games" on the importance of customer service. I can only agree with Mr. Munk that poor ...

“For the majority of people, the Internet is now the first place they look for answers,” said Sean O'Brien, EVP Strategy and Communications for PGi. “Like iMeet itself, PGi built the iMeet Community ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

Fayette County Public Health (FCPH) recently conducted a series of staff training exercises focused on administrative ...

Question: While there is always so much discussion in the business community about customer service, why is it also so important for a public service such as a fire department? Answer: Just because we ...

The Wall Street Journal published an article this past weekend that painted a dismal picture of the state of customer service. As the article points out, far too many companies are looking at customer ...