Photo Courtesy of Prime Bridge SolutionsABUJA, Nigeria, Feb. 11, 2026 (GLOBE NEWSWIRE) -- Prime Bridge Solutions, a rising provider of customer ...
Businesses can reduce costs and improve CX by improving FCR rates. However, the report notes that a high FCR rate may mask underlying problems. “If the business had been handling live calls that were ...
“When you call the call center today, your expectation is that the person that’s going to answer the phone on the other side will have knowledge around everything,” says Shahar Chen, CEO and cofounder ...
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