Workforce management software will always do three things for the call center: schedule agents time, forecast and predict how many agents a center will need at different times through the day and the ...

Discover how human resource planning might be used to estimate the correct demand for labor in a given market, both qualitatively and quantitatively.

LONDON--(BUSINESS WIRE)--The global workforce analytics market size is expected to grow by USD 983.73 million during 2020-2024, progressing at a CAGR of almost 16% during the forecast period. Click & ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

Human resource forecasting is a process that helps an organization determine how many employees it will need in the future to meet its strategic goals. HR forecasting involves establishing what jobs ...

Determining the human resources required by an organization involves identifying the jobs, skills and knowledge required by those jobs and the performance level of the current workforce. Using this ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

The system generates daily forecasts of cargo tonnage, ULDs, and piece counts by flight, truck, customer, transport mode, and ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...

BURLINGAME, Calif.--(BUSINESS WIRE)--Lyra Health, the leading provider of innovative Workforce Mental Health solutions for employers, today announced early findings from its 2025 Workforce Mental ...

The House Committee on Science, Space, and Technology hosted a hearing on Thursday, Oct. 14, on the importance of storm preparedness, the forecasting workforce and fostering a Weather-Ready Nation ...