Keypoint: In states with “two-party” consent laws, Privacy-Plaintiffs are bringing class action lawsuits against companies that use “session replay ...

“This call may be recorded for quality assurance or training purposes.” We have all heard the outgoing announcement while on hold. One benefit of this announcement is that this common courtesy is part ...

This post is a bit of 'today I re-learned' and a hopeful help for anyone who might come across this kind of issue, or for myself if I come across it again. Some number of years ago, I remember having ...