Frederick (Maryland) Memorial Healthcare System lost $1 million in just one month during the fall 2008 — a loss that was unheard of for the system and due largely to a volume drop on the heels of the ...

Continuous performance management can boost morale and improve communication. Learn how to implement continuous performance ...

Benchmarking is critically important. The old sayings about “What gets measured gets managed” and “If you cannot measure, you cannot improve” are true. We must measure performance, and we must have ...

In complex enterprise resource planning environments, the difference between success and struggle often comes down to having a clear path forward — which is why a structured benchmark process is ...