A duplex speech-to-speech model changes the premise: The intelligence layer consumes audio and produces audio directly. The model can attend to what was said and how it was said—content and delivery ...

While it’s easier than ever to deploy automation, it’s much harder to ensure those early investments won’t hold a company back as it scales.

The early success of AI tools is creating an illusion of readiness and scale that many organizations are not yet equipped to roll out or sustain. What’s possible in a couple of carefully selected ...