CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

New findings highlight the structural and technical signals that influence how LLMs interpret and reference brands in AI search.Israel, ...

A growing body of research now quantifies what many chatbot users have suspected for months: the longer a conversation runs, ...

Study of 11 LLMs shows they rarely refuse to answer, even when they probably should Artificial intelligence chatbots can be ...

As members of the public increasingly turn to AI with health concerns, University of Birmingham researchers are leading a ...

The pizazz feels welcoming and familiar: the expectant crowd filling a hangar-sized convention hall; a stage the width of a football field; the pounding music and widescreen visuals; the discreet ...

Large language models (LLMs) have been championed as tools that could democratize access to information worldwide, offering knowledge in a ...

Researchers from Stanford and Princeton found that Chinese AI models are more likely than their Western counterparts to dodge ...

Subtle shifts in how users described symptoms to AI chatbots led to dramatically different, sometimes dangerous medical advice.

MIT research reveals that leading AI chatbots provide lower-quality responses and refuse more queries from less educated ...