In our complex business world, we often overlook the simplest, most powerful tools at our disposal. I’ve spent years studying customer service and business relationships, and I’ve discovered something ...

As you move into 2026, reanchor your purpose, strengthen your relational fabric and equip your organization with human ...

How can the holidays be the “happiest time of the year” when we are so different? With all the pressure to have a “perfect holiday,” our differing opinions, conflicting priorities, and contrasting ...

AI has the potential to transform healthcare for the better by freeing up clinicians to refocus on human connection.

The hiring world has undergone a significant transformation in efficiency over the past decade. Resumes can be uploaded with two clicks of a button, automated software sorts through candidates in a ...

We’re witnessing a technological sea change. Artificial intelligence has moved from research labs into everyday workflows, shaping how we communicate, create, and connect. It’s writing our emails, ...

A clever ad can make an impression, but a powerful brand experience creates a memory. It's that memory that builds true loyalty and long-term brand value. During an ADWEEK House Cannes Lions Group ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn those tense moments into seamless, personalized interactions ...

The opening day of the event organized by ITSitio Group and The Channel Company brought together leading figures from Latin America’s tech ecosystem in Mexico’s Riviera Maya. Inspiration, artificial ...