Inside the shift from reactive monitoring to predictive friction prevention, and the engineer bridging AI research with ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Proactive field service is about being one step ahead of your customers. It requires systems that meet customer needs while minimizing their efforts. When thinking about moving from a reactive field ...

One of our healthcare system’s biggest challenges is moving beyond the current break-and-fix model, where physicians’ hands are tied until abnormalities arise. Only when an illness or condition ...

Each year many hospitals lose millions of dollars due to denied or rejected claims, with especially significant lost opportunity from outpatient infusion claims. These denials and rejections are often ...

Read the new maturity-based guide that helps organizations move from fragmented, reactive security practices to a unified exposure management approach that enables proactive defense.

Before you get excited about proactive cloudops tools, know their limitations, especially if you're using a cloud service provider. It’s a no-brainer. Proactive ops systems can figure out issues ...