Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

Root-cause analysis is core to problem-solving across many fields. From hospitals searching for patient safety issues to engineers diagnosing faults in complex machinery, finding the source of a ...

Natalie Gross is a freelance journalist and podcast producer based in the Washington, D.C., area. She has a master’s degree in journalism from Georgetown University. The morning of Aug. 16, 2019 began ...

Nothing is more frustrating for a fleet than bringing a truck back to a shop for a recurring problem. Given the cost of downtime, fleets expect repairs to be made correctly the first time. Yet, there ...

Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

Over 50% of frontend ASIC hardware engineering time is spent on debugging and root cause analysis, spent churning through millions of lines of code and terabytes of waveform data. Despite this, there ...

How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s better ...