This article first appeared on GuruFocus. Salesforce (CRM, Financials) reduced its customer support workforce by nearly half, with CEO Marc Benioff directly attributing the 4,000 job cuts to advances ...
Artificial intelligence (AI) has enabled Salesforce to cut 4,000 customer support roles this year, CEO Marc Benioff said on a recent podcast. With AI agents taking on more tasks, the San Francisco ...
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