Individuals entering the workforce expect to be compensated for their labor. While each person will have a unique motivation to work, compensation is a large consideration. Compensation packages vary ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Heroes are born out of moments of crisis. The world has definitely seen its fair share of crises in the last six months, but it has also seen incredible heroes. During challenging times, companies and ...

No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses – often forming one of the key reasons for repeat ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

Technical analysis is the process of examining a stock or security’s price movements, trading volume, and trends to determine how or when to trade it and predict its price movements. There are plenty ...

Explore five notorious customer service failures and key lessons to avoid repeating errors that can tarnish your brand's image. We’ve all experienced bad customer service. But have you been so mad ...

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...

Need a faculty to technical writer resume? This guide shows you how to highlight your academic experience for a smooth transition. We’ll cover how your research, teaching, and project management ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...