Our exposure to chatbots is at an all-time high. From customer service to commerce to healthcare, chatbots are the fastest growing brand communication channel, thanks to their ability to handle issue ...

Oct 4 (Reuters) - Google on Wednesday announced plans to add generative artificial intelligence (AI) capabilities to its virtual assistant, and a company executive told Reuters the AI would allow the ...

As the travel industry undergoes a digital transformation, digitization and automation have revolutionized the way we plan and experience our journeys. AI-powered virtual assistants and chatbots have ...

Meta has joined the likes of Microsoft, Google and Amazon by moving into the generative AI space with the announcement of an array of artificial intelligence tools. As well as a virtual assistant to ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

AI assistants, like ChatGPT, offer some surprisingly handy uses for just about everyone. Here are our favorites. “With ChatGPT and other natural language generation (NLG) tools, people can more easily ...

Kearny Bank is rolling out a virtual assistant chatbot to provide 24/7 information and support via its website. Powered by Clinc, a leading provider of conversational artificial intelligence ...

Learn the key strategies for leveraging chatbots in virtual assistance, from setting goals to designing intuitive interfaces and continuously enhancing their performance. Businesses and individuals ...

This is the last of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. The first article in the series is about the use of ...

Google has agreed to settle a multi-million-dollar privacy lawsuit.

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the ...

Romania’s National Agency for Fiscal Administration (ANAF) announced on Monday, January 26, that it launched ANA, a new ...