The Solarwinds Web Help Desk software is also on the list of cybercriminals. In mid-October, the US IT security authority CISA warned of active attacks on a critical vulnerability in Web Help Desk, ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

A no-frills ticketing solution that's totally free ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

TechRadar Pro created this content as part of a paid partnership with Freshworks. The content of this article is entirely independent and solely reflects the editorial opinion of TechRadar Pro.

TechRadar Pro created this content as part of a paid partnership with Freshworks. The content of this article is entirely independent and solely reflects the editorial opinion of TechRadar Pro.