Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service ...

Amazon introduced multiple new features today to its Contact Center product, designed to help improve customer service agent performance.

Amazon AWS announced three new capabilities for Amazon Connect, its call center service that makes it easy for customers to build contact centers in the cloud. Contact centers are one of the new ...

The new Amazon Cases capability will help AWS compete with Salesforce, Service Now, and SAP in the market for contact center services.

Amazon is stepping up its contact center services with Amazon Connect Wisdom, Customer Profiles, Real-Time Contact Lens, Tasks and Voice ID.

Amazon Web Services partner VoiceFoundry is focusing solely on Amazon Connect, AWS’ cloud-based contact center that’s designed to help companies improve customer engagement at lower costs ...