Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

LivePerson (Nasdaq: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Amazon Web Services partner VoiceFoundry is focusing solely on Amazon Connect, AWS’ cloud-based contact center that’s designed to help companies improve customer engagement at lower costs ...

At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service ...

“PCI Pal is proud to achieve the Amazon Connect Service Ready designation, especially so early on in our journey as an AWS Partner,” said Darren Gill, CRO, PCI Pal.

Amazon AWS announced three new capabilities for Amazon Connect, its call center service that makes it easy for customers to build contact centers in the cloud. Contact centers are one of the new ...

Amazon is stepping up its contact center services with Amazon Connect Wisdom, Customer Profiles, Real-Time Contact Lens, Tasks and Voice ID.

Amazon introduced multiple new features today to its Contact Center product, designed to help improve customer service agent performance.

Amazon Connect is an omnichannel contact service for enterprises to set up and manage a contact center. It is based on the same technology used by 70,000 Amazon customer service associates around ...

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, ...

SEATTLE —Amazon Web Services (AWS) will feature 56 AWS Partners making various demos that showcase the technologies and use cases shaping the future of the Media & Entertainment (M&E) industry during ...