With everyone scrambling to keep abreast of the rapidly advancing GenAI space, where some new tool or tech seems to be announced every week, Azure AI Foundry has emerged as a crucial end-to-end ...

Chatbots can make interactions easier for both customers and businesses—if they’re carefully developed. If the bot can’t answer common questions or guide a customer through all the steps needed to ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

Imagine having the power to create a sophisticated chatbot that can sift through mountains of data to deliver precise, context-rich responses—all without writing a single line of code. Well, it’s not ...

AI chatbots have become an indispensable tool for businesses and individuals alike. They streamline customer service, automate routine tasks, and provide a seamless user experience. However, the ...

So far in this blog series, I have shown you how to set up DeepSeek-R1 to run on your own hardware, independently of the cloud, and I have demonstrated a technique for using PowerShell to filter the ...

Singapore’s OCBC Bank will roll out a generative artificial intelligence (GenAI) chatbot next month to assist 30,000 global employees with writing, research and idea generation. Powered by Microsoft’s ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...