A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...

In 2017, Chris published The Millennial's Guide to Making Happiness and did a TEDx talk shortly after on MESH: his system for happier living based on travels to 41 countries. Seeing how money could ...

Blue Diamond Resorts has introduced a new online pre check-in feature. Now available at Royalton Luxury Resorts and Planet Hollywood Beach Resorts, this new service slashes check-in times by up to 50 ...

Aristide Tofani doesn’t like to wait, and when he’s in a hurry, he uses a trick favored by frequent business travelers: To speed things up at the front desk, he dresses the part. “When I’m wearing a ...

A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...

The latest perk hotels are offering guests: flexible check-in and checkout. Some charge a fee. But some are granting it for free. It's an interesting play to attract more loyal customers who will book ...