We list the best customer database software, to make it simple and easy for you to better manage your customer details. The customer may not always be right - but they are always important. For that ...

Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases. Tech ...

NEW YORK, NY — April 3, 2007 — Logicworks, a provider of enterprise-level managed services and hosting solutions to support business-critical applications, today announced the launch of its Managed ...

Customer service is always important but never more critical than during difficult economic times, when wasting time is just not acceptable and customer satisfaction is an imperative. Atlantic Detroit ...

CHICAGO--(BUSINESS WIRE)--R.R. Donnelley & Sons Company (RRD) (NYSE: RRD), a leading global provider of marketing and business communications, has been named a “Strong Performer” in “The Forrester ...

Recently, I had the chance to combine my technical writing skills with my experience as a help desk analyst. In checking the Legal Notices section of my local newspaper, I noticed the following ...

IN THE OLD DAYS, work order management software stayed put in the office, and personnel plying the keyboard used the telephone to relay information to technicians out in the field. Todays advanced ...