Forbes contributors publish independent expert analyses and insights. The author of many tech books, Michael Ashley covers AI and Big Data. If you’re anything like me, your phone rings all day with ...

AI-powered call screening from Apple and Google has fundamentally changed professional communication. As artificial ...

In an era dominated by chatbots, automated sequences and AI-generated copy, an unlikely contender is reclaiming its throne in B2B sales: the humble telephone. Cold calling, once dismissed as archaic ...

Cold calls are often a waste of your time and an unwanted interruption to your day. You might think that, at worst, you end up buying or signing up for something that you don't really need or at an ...

Wouldn’t you hate it if you had a customer service job that turned into a sales job? The employee in this story sure did! Thankfully, there wasn’t a quota involved for sales, just a requirement to ...