Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)-- Avaya (NYSE: AVYA), a global leader in ...

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. The What: Avaya OneCloud CCaaS and OneCloud CPaaS portfolios are now available with Avaya AI ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its ...

Improves CX, reduces costs by resolving calls in the communications cloud–without needing a live agent First integrations include conversational AI leaders Cognigy and Google Cloud's Dialogflow, ...

To coincide with the “Cloud AI” segment of its Cloud Next ’20: OnAir conference, Google today unveiled updates and new features across its portfolio of AI services. Contact Center AI, software that ...

Quickly understanding why a customer is contacting your organization is a critical element in delighting that person and in providing a great customer experience. The fastest way to do this is using ...

Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...

Google LLC said at its Cloud Next’18 conference today it’s updating its Dialogflow Enterprise service with new features for contact centers that can help to automate simple, common interactions.

Google LLC today debuted some important updates to its Dialogflow, the main technology that powers its Contact Center AI service for automating interactions with customers in call centers. Dialogflow ...

Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...